SHIPPING
Processing: all orders are shipped from our workshop in California within 1-3 business days. Enjoy FREE SHIPPING on domestic order subtotals $50+ (after any applied discounts, before taxes).
Shipping Times: once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.
International orders are shipped via USPS First Class International or USPS Priority Mail International, and typically take 1-3 weeks to arrive.
International Orders: packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.
Priority Shipping: Need it fast? Select one of our expedited options at checkout
EXCHANGES + RETURNS
We'd love to help! Send our Customer Care team an email at shop@hemlockpark.com and we’ll get the process started.
Exchanges & returns: must be made within 30 days of delivery and require proof of purchase (e.g. your order number, order confirmation email, store receipt).
Refunds: cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return shipping costs, but are always happy to ship exchanges at no extra charge.
Exceptions: we cannot accept returns on sale items, gift cards, and third party products.
