FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Orders ship within 2 to 3 business days and typically arrive within 1 to 6 business days after shipping, depending on location.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes. Complimentary ground shipping applies to qualifying orders within the contiguous U.S. Your cart shows the current threshold.
We currently ship to U.S. addresses only. Outside the U.S., Hemlock Park is available through select international stockists. Find a stockist.
Shipping rates for U.S. orders are shown at checkout.
Delivery times and rates for U.S. orders are listed here.
We ship to addresses in the United States. Outside the U.S., Hemlock Park is available through select international stockists.
Damages & Warranty
Every Hemlock Park product is inspected before it ships. If anything arrives damaged, defective or isn't what you ordered, email support@hemlockpark.com within 30 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no cost to you. See our Refund Policy for details.
We don't offer a separate or extended warranty. Our Refund Policy covers returns within 30 days of delivery.
Yes. If you don't love it, you can return it within 30 days of delivery, even if it's been opened or used. Returns of opened or used items are limited to one per product per customer.
Returns & Refunds
Yes. If you don't love your purchase, you can return it within 30 days of delivery for a refund to your original payment method. See our Refund Policy.
You can request a return within 30 days of delivery.
Approved returns are refunded in full for the item price, even if the item has been opened or used. Original shipping is refunded only when the return is due to our error or a damaged or defective item. Gift cards and sale or final-sale items can't be returned.
Return shipping is the customer's responsibility, and original shipping isn't refunded, unless the item arrived damaged, defective or incorrect.
Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.