Refund policy

Last updated: October 7, 2026

If you don't love it, send it back. If you aren't happy with something you bought on hemlockpark.com, you can return it within 30 days of delivery for a refund, even if you've opened or used it. This covers our candles, room and linen sprays, smudge sprays, body care (soaps, hand cleansers and hand moisturizers) and gift sets, except the items listed under Exceptions below.

Limits
Returns of opened or used items are limited to one per product per customer. Original shipping charges are refunded only when the return is due to our error or a damaged or defective item. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

How to start a return
Email us at support@hemlockpark.com within 30 days of delivery with your order number and the items you'd like to return. We'll reply with return instructions. Returns are sent to: Hemlock Park, 1285 Baring Blvd #653, Sparks, NV 89434. Please contact us before sending anything back, as items sent without a return request can't be matched to an order.

Damaged, defective or wrong items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email support@hemlockpark.com within 30 days of delivery with your order number and a photo, and we'll send a replacement or a full refund, including shipping, at no cost to you.

Exceptions
Gift cards, items marked final sale, and items purchased on sale can't be returned. Wholesale orders follow our wholesale terms. This policy covers purchases made on hemlockpark.com; for purchases from a retailer, marketplace or international stockist, please follow that seller's return policy.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order.

Refunds
We'll email you when we've received your return. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since we approved your return, please contact support@hemlockpark.com.

Questions about a return? Contact us anytime at support@hemlockpark.com.