Shipping policy

Last updated: October 7, 2026

PROCESSING
All orders are processed and shipped within 2 to 3 business days.

SHIPPING DELAYS
If we can't ship your order within the time stated above, we'll email you before that time passes with a revised ship date and the option to cancel for a full refund. If we can't give you a revised date, or you don't agree to the delay, we'll cancel your order and refund you in full.

U.S. SHIPPING
Complimentary ground shipping on all domestic orders of $75 USD or more within the contiguous U.S. Orders typically arrive within 1 to 6 business days after shipping, depending on location. You will receive a shipping confirmation email once a label is created. Tracking may take up to 24 to 48 hours to update after the label is generated.

EXPEDITED SHIPPING
Available for select destinations at checkout for an additional cost.

INTERNATIONAL
We currently ship to addresses in the United States only. Outside the U.S., Hemlock Park is available through select international stockists. Find a stockist.

DAMAGED OR LOST PACKAGES
If your order arrives damaged or appears to be lost in transit, email support@hemlockpark.com and we'll make it right. See our Refund Policy for details.

HOT WEATHER NOTICE
Our candles and body products are made with plant-based ingredients that are sensitive to heat. If your shipping destination is currently above 105°F / 40°C, we recommend waiting until cooler conditions before placing your order.